(Applicable to JOIA Sàrl – Neuchâtel and JOIA Vaud Sàrl – Lausanne)

At JOIA Studio, we are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book a class, or interact with us in any way.
By using our services, you agree to this policy and the processing of your data as described below.

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be available on our website: www.joia-studio.com

1. Information We Collect

We collect information when you:

• Contact us through our website, social media, or by email.

   

• Register for a class, event, or membership via BSport.

   

• Subscribe to our newsletter or complete a contact form.

   

The information collected may include:

• Your name, email address, phone number, and other contact details.

   

• Booking and payment details processed through BSport’s secure system.

   

• Automatically collected data such as your IP address, browser type, and visited pages for statistical and security purposes.

   

2. How We Use Your Information

Your personal data is used to:

• Manage and confirm your class bookings and memberships.

   

• Provide and improve our services, website, and communication.

   

• Personalize your experience at JOIA.

   

• Send relevant updates, offers, and event invitations.

   

• Comply with legal or administrative obligations.

   

We will never sell or trade your personal information.
Your data is used only for legitimate business and communication purposes related to JOIA Studio.

3. Data Sharing with Third Parties

We do not sell or transfer your personal information to third parties.
However, we may share limited data with trusted service providers who help us operate our website, manage bookings, or handle communication — for example, BSport, our booking platform.
These partners are required to comply with applicable data protection laws and maintain strict confidentiality.

We may also disclose information if required by law, or to prevent fraud, security threats, or other illegal activity.

4. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure.
Your data is stored on secure servers protected by passwords, firewalls, and encryption.

Please note that no online transmission is entirely risk-free. You are responsible for keeping your account and login details secure.

5. Cookies

Our website uses cookies to enhance navigation and analyze user experience.
Cookies help us recognize returning visitors and adapt content to user preferences.
You can disable or modify cookie settings anytime through your browser without affecting your access to our website.

6. Your Rights

In accordance with Swiss and European data protection regulations (including GDPR), you have the right to:

• Access, correct, or delete your personal data.

   

• Withdraw your consent to data processing at any time.

   

• Request data portability or object to certain types of processing.

   

To exercise these rights, please contact us at: hello@joia-studio.com

7. Unsubscribing

You may unsubscribe from newsletters or promotional emails at any time by following the “unsubscribe” link at the bottom of each message.
Operational communications (such as booking confirmations) will still be sent when necessary.

8. Data Retention

We retain your personal data only as long as necessary to provide our services, fulfill our legal obligations, and resolve potential disputes.
Once this period expires, your data will be securely deleted or anonymized.

9. Applicable Law

This Privacy Policy is governed by Swiss law.
Any dispute relating to data processing shall fall under the jurisdiction of:

• Neuchâtel, for JOIA Sàrl.
  
• Lausanne, for JOIA Vaud Sàrl.